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BuyNSell

Data Deletion Request

We respect your right to control your personal data. Use this page to understand how to request deletion of your data from BuyNSell.

What Data We Store

Depending on how you use BuyNSell, we may store the following personal data:

Account Data

  • • Name and email address
  • • Profile picture
  • • Phone number
  • • Account preferences

Authentication Data

  • • Google account identifier
  • • Apple account identifier
  • • OAuth tokens
  • • Session information

Store & Listing Data

  • • Store profile and details
  • • Product listings and images
  • • Business information
  • • Transaction history

Social Media Data

  • • Facebook Page access tokens
  • • Instagram Account ID
  • • Page ID and Page name
  • • Connection timestamps

How to Request Data Deletion

You can request deletion of your personal data through any of the following methods:

1

Email Request

Send an email to privacy@buynsell.mv with the subject line “Data Deletion Request”. Include your registered email address and full name so we can verify your identity.

2

Account Settings

If you have an active account, you can initiate account deletion directly from your account settings. Navigate to Settings → Account → Delete Account.

3

Third-Party App Settings

If you signed in via Google or Apple, you can also revoke our access and request deletion through:

What Happens After Your Request

Verification (1–2 business days)

We verify your identity to ensure the request is legitimate and authorised.

Processing (up to 30 days)

We process your request and delete your personal data from our active systems.

Confirmation

You will receive an email confirmation once your data has been successfully deleted.

Scope of Deletion

Data That Will Be Deleted

  • Your account and profile information
  • Your store profile and listings
  • Uploaded images and media
  • Social media access tokens
  • Authentication credentials and linked logins
  • Saved preferences and settings

Data That May Be Retained

  • Records required by law or regulation
  • Transaction records for tax or legal purposes
  • Anonymised analytics data
  • Data needed to resolve active disputes
  • Posts already published to your Facebook/Instagram (managed on those platforms)

Facebook & Instagram Data

If you connected your Facebook Page or Instagram Business Account with BuyNSell, the following actions are taken upon data deletion:

  • Access Tokens: All stored Facebook/Instagram access tokens are permanently deleted from our systems.
  • Page/Account IDs: Your Facebook Page ID, Page name, and Instagram Account ID are removed.
  • Published Content: Posts that were already published to your Facebook Page or Instagram remain on those platforms. You can manage or delete them directly through Facebook or Instagram.

You can also remove BuyNSell’s access by visiting your Facebook Business Integrations settings.

Important Information

  • Irreversible Action: Data deletion is permanent and cannot be undone. Once your data is deleted, it cannot be recovered.
  • Active Listings: If you have active listings, they will be removed as part of the deletion process.
  • Subscription Plans: Active subscription plans will be cancelled. No refunds will be issued for partially used billing periods.
  • Processing Time: While we aim to process requests promptly, it may take up to 30 days to complete the deletion from all systems, including backups.

Need Help?

If you have questions about the data deletion process or need assistance, please contact our privacy team:

Email privacy@buynsell.mv

For more information about how we handle your data, please read our Privacy Policy and Terms & Conditions.